Frequently asked Questions
Children under 16yrs of age must always be actively supervised by an adult. While our staff will be patrolling to ensure your safety, your supervisors will be expected to actively assist the participants. All supervisors will be required to take a quick safety lesson each time they visit. Your group must supply at least the following supervision ratios:
1 Adult to every 2 Children aged < 5yrs
Parent/Guardian within arm’s reach at all times1 Adult to every 4 Children aged 6-9yrs
Parent/Guardian within arm’s reach at all times1 Adult to every 6 Children aged 10-15yrs
Parent/Guardian within eyesight at all times
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I've never climbed before. Do you cater for beginners and what else do I need to know?
Allow approximately 2 hours for your first visit to Extreme Edge. All newcomers receive a free orientation session covering safety and belaying. For the ClimbZone automatic belay walls the orientation is on arrival, but for our Extreme Edge walls these sessions are run every hour (e.g. 11:00am, 12:00pm). You will also need to bring a partner over 14 to climb/belay with. On occasion we have single climbers looking for partners, but that’s not always guaranteed. We have over 200 climbs ranging from 8.5 to 15 metres high, built for every level of ability.
What type of climbing can I do at Extreme Edge?
We offer a wide range of climbing styles at Extreme Edge Panmure. From top rope climbs to lead climbs to bouldering to auto-belays. We even have a speed wall and two auto-belays on the bigger walls as well for those who are climbing alone or are training.
What is belaying?
Belaying is the art of holding the other end of the rope while the climber climbs. The belayer is the person on the ground who controls the rope for the climber and lowers them when they are ready to come back down to the ground. All belayers must be over 14 years old.
What should I wear to climb?
Wear comfortable clothes that allow you to move. Dress according to the outside temperature as the environment inside the gym is not climate controlled and will vary only a few degrees from the outside temperature. Running shoes are fine, although you can also rent proper climbing shoes from us.
Are there age restrictions?
Extreme Edge offers a thrilling experience for climbers of all ages and ability levels from the age of 2 years onwards. For our Extreme Edge sports climbing walls, we do however require all belayers (the person who holds the rope to keep the climber safe) to be at least 14 years old. Please note that children are not able to be left unattended at the facility if they are under the age of 16.
What if I don't own any climbing equipment?
Not a problem. You can hire all the equipment required from Extreme Edge including harnesses, shoes, and chalk bags. Our pricing can found
here.
Will there be staff members on hand to belay if I come in by myself?
Unfortunately not, however we have a large bouldering area for customers who attend Extreme Edge alone. Generally, it’s often possible to find other people in the centre to climb with. Alternatively, browse the ClimbZone section of our website for details on our fully automatic belay climbs.
Is there a charge for spectators?
No, there is only a charge for those who will be climbing. Spectators and helpers are admitted for free.
Does climbing provide a good workout?
Climbing is one of the best workouts around. You’ll build strength and flexibility while burning calories. Because you are pulling and pushing your own body weight, you gain strength in a natural, healthy way. Plus it’s easy to stay motivated because climbing is so much fun!
What types of payment do you accept at Extreme Edge?
We accept cash, eftpos, Visa and Mastercard. We also take cheques by arrangement.
Do we need to make a booking?
If you are coming in a group of 10 or more and require a safety orientation session, then you need to book in advance.
Do you have food and drinks available?
Yes, snack foods are available to purchase onsite, as well as hot and cold drinks.
If we come for the day can we leave to eat and come back?
Yes. Our entrance fees are based on a day pass. Simply let a member of staff know on your way out that you plan to come back that day and you’ll be re-admitted.
Is there a place to eat inside if you bring a picnic lunch?
Yes. We have plenty of tables and chairs inside the centre, so feel free to bring refreshments and snacks, however, on busy days these fill up fast.
Can I use my own belay device, rather than the gym's Gri-Gris on the top rope climbs?
Unfortunately, not. We require that you use our Gri-Gris to belay. You will receive instruction on how to use them safely by our staff.
Are there any special requirements for 'lead climbing' at Extreme Edge?
If it’s your first time lead climbing at an Extreme Edge centre then we require you to be issued with a Lead Licence by one of our primary staff. For this you will undergo a brief lead assessment, which normally takes a maximum of 10 minutes and only costs $10. Upon completion you will be issued a lead licence appropriate for your level of ability.
May I use my own rope for lead routes?
Once you have been issued a Lead Licence tag then you can use your own rope for lead routes, subject to the condition of the rope. Alternatively, we may be able to provide you with one on a first-in-first served basis at a hire charge of $5.
Extreme Edge Privacy Statement
Extreme Edge is committed to protecting your privacy. We will only use your personal information lawfully and strictly in accordance with the Privacy Act.
Collection of personal information
When you make a purchase, make an inquiry, sign a waiver, enter a competition or promotion we may collect the following information about you: your name, email address, telephone number, mobile number, date of birth, emergency contact details and delivery address.
We use your information to process your request and contact you if there is a problem. We may also use it to provide you with relevant product information/warranty/recall, to assist in the development of new services and to improve the website and your experience.
Security of information
Your personal information and order information retained by us is held on a secure password protected database. (Rock Gym Pro)
Updating your personal information
You can update your personal information by filling in a new waiver, speaking with a staff member or email us at Info@extremeedge.co.nz.
Non-disclosure of personal information
Extreme Edge never passes on, sells or distributes your personal information to anyone else (except of course your address to the company delivering to you).
Customer communications
We will communicate with you about your booking or product order by email or telephone.
Website usage information and remarketing
We also collect information on how our website is being used. This is non-personal information (as it does not identify you) that is collected by Google Analytics, is analysed by us, and used to improve the value of our website to you the customer. Google Analytics may also use cookies (e.g. the double click cookie and the google analytics cookie) to serve adverts on our behalf based on a person’s past visits to our site.
When hiring specialized equipment or booking with us, we ask that you leave a Card, Key, or ID (or similar) until the Booking is paid or the equipment is returned. Feel free to discuss this with the manager of the day if you have any questions. The property is kept in a staff-monitored location behind the counter, away from the public.
Privacy concerns
If you have any concerns about the privacy of your personal information please email us at Info@extremeedge.co.nz.
